AXEDA CASE STUDY

Ewing, senior product manager of service product management at Diebold. With the technological trend to move to a more software-driven self-service terminal, Diebold sought to remotely service its ATMs over the Internet. This, in turn, meant that Elekta was unable to detect and solve problems on the spot, restricting the company to a reactive service model. When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding. Term Suggest a new Industrial IoT term and share your expertise. Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications. Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required.

Accelerating the Industrial Internet of Things. The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. The infrastructure would need the ability to manage the data volume from the devices and also provide a platform that would scale in both size and complexity. Collecting information on consumables and parts could automate consumable resupply, optimize spare parts inventory, and enable Gerber to provide true preventive maintenance. Organization List your organization in our database and share your mission and membership. See which companies are customers of Axeda. To obtain approval and funding for the initiative, the team would need to prove to management that this service strategy shift would result in optimized instrument uptime and reduced costs of service.

See which companies are customers of Axeda.

Their initiative focused on downtime avoidance and the prediction of potential problems across the axexa, targeting issue prevention. However, given the sensitive nature of cash-dispensing ATMs, the company required a proven, secure solution. X Select a record to create: Contact us today to take control of your profile for FREE and learn about our upgraded profile options to unlock all of your customer references for prospects to see.

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33 Customer Reviews & Customer References of Axeda | FeaturedCustomers

By collecting data from their products deployed in production, the company could begin addressing the aging workforce issue by capturing and qxeda information. Medical Practice Management Software. Term Suggest a new Industrial IoT term and share your expertise.

Software Share the capabilities and applications of your software portfolio with potential customers. The company constantly strives to deliver higher-quality service, while financial institutions remain under constant scrutiny to reduce their operating costs, including those of outsourced services.

Contact us cwse create an Enterprise Account for your organization. This compelled Diebold to think beyond its standard service delivery by way of “rolling trucks” and explore more innovative ways to service machines. Claim your profile and create a Premium Portal for your organization. When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding.

Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications.

axeda case study

About Axeda Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications.

Categories Enterprise Content Management Systems. See who is using Axeda and how they are using it: Casw Customer Reference Ratings Scale.

Axeda take the cost and complexity out of connecting and managing devices and machines and remotely servicing the products of the world’s leading companies.

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Ideally this would happen before their customers caxe become aware of a problem, reducing the dispatch of onsite technicians or improving first-time fix rates when onsite visits are required. Company Profile Email Us. Get the latest articles from Field Technologies Online delivered to your inbox.

axeda case study

As the company matured and grew, it realized that this was not necessarily the most effective way of working. A typical patient treatment schedule could require daily treatment for a period of weeks, making machine uptime extremely important. Guide Establish thought leaderships for yourself and cae company in your target markets. I agree to the Terms and Privacy Statement.

Axeda Corporation

Ewing, senior product manager of service product management at Diebold. As a result, customers would not only benefit from minimal product downtime, but from faster service and increased productivity. While the product itself was unique, the methodologies and best practices of accessing and servicing the product were based on industry standards.

axeda case study

Case Study Feature case studies to demonstrate the value your solutions provide. The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. Axeda customer references have an aggregate content usefulness score of 4.

A change in strategy for service allows Gerber to build a stronger technical support organization and a more efficient process to bring new field service engineers up to speed. Hardware Share the specifications and applications of your hardware portfolio with potential customers.